Questions before you order

Add what you need to the cart and send us the brief. That’s a request, not a payment. We reply within 2 business days with a confirmation, any questions, an estimated delivery date and a payment link. Work starts once you’ve paid.

No. Your cart is kept in your browser until you send it.

• Orders under $300: in full, before we start.
• Illustrated artwork and visual identity: 50% to start, 50% on delivery, before final files are released.
• Monthly plans: at the start of each month.

US dollars, for every label, whether you’re in the US, Europe or Canada. Your card or bank handles the conversion.

No. If tax applies to your order, it’s shown on the invoice before you pay.

Artwork from your template ($79) builds the new release on a template you already have: new art, title and details, same system. It’s quick and keeps the catalogue consistent.

No template yet? An artwork template ($249, once) builds one for you, including the first release on it. After that, each release is template artwork, or a release pack ($279) if you want the whole rollout too: plan, carousel, artist post, release videos, stories, track animations and captions.

Illustrated artwork (from $149) is brand-new art drawn from an idea, different every time. The price depends on the detail. Order it with a release pack and we credit the $79 template artwork. Some pieces are made with illustrators we trust. We confirm the price before we start.

Layered source files (PSD or AI) where you have them, your fonts and logos, the release details, and the track for any video item. Share them as a Google Drive or Dropbox link in the brief.

Yes, as long as you have the right to let us. By ordering, you confirm you own, or have permission to use, everything you send us, including artwork, photos, fonts and music.

Once you’ve paid in full, you can use the delivered work for your releases and promotion, without limits. We may show it in our portfolio, but never before the release is public, and not at all if you ask us not to.

A revision round is one set of feedback, sent together, from the one person who signs off. Changes have to stay within the brief.

Artwork from your template includes 1 round; an artwork template and illustrated artwork include 2. Changing the brief, for example a new concept or a different track, is a new order. Extra rounds are $25 each, as long as the changes stay within the brief. Anything that grows the scope is quoted before we do it.

Every date on the site is an estimate: the item’s turnaround in business days, plus our queue that week. We confirm the real date in our reply. The clock starts once we have payment and all the files, and late feedback moves the date.

Artwork from your template has a rush option: 1 business day for $25 more. For anything else, ask in the brief and we’ll tell you what’s possible.

• Artwork: JPG and PNG at release size (3000×3000), plus square and story crops.
• Videos and track animations: MP4 (H.264), sized for each platform, with audio where it applies.
• Stories: 1080×1920.
• Layered source files: on request.

Release care ($519 a month) is production: you assign the releases, we deliver them. Two releases a month, each with the full release pack (rollout plan, artwork, carousel, artist post, release videos, premiere stories, track animations and captions), plus five ongoing posts a month and a monthly strategy call.

Brand consultancy ($749 a month) is working on the brand with you: everything in Release care, plus motion assets, art direction from a living brand framework, social planning and a content calendar, a strategy call every week or two, and priority turnaround.

Add it for $195, which is 30% off the release pack. Either pick the 3-release option on the plan, or tell us when you assign it.

No. The plan covers two releases in the month it’s billed.

3 months, then month to month. Cancel any time after that with 30 days’ notice by email.

Paid ads, label management, illustrated artwork (billed as illustrated artwork) and new identity work. Release care keeps to your templates and written principles; working on the brand itself is what Brand consultancy adds.

Waveform videos, light-leak loops and custom tools built around how your label releases. We don’t sell them off the shelf. Tell us how you work and we’ll find the right fit for your brand. Book a call to talk it through.

Yes. Unreleased music and artwork stay between us, and we never post work before the release is public.